Browsing Tag

CX

  • Pilote Podcast EP 14 - Oil Gas Travel Innovation Multiverse
    Podcast

    EP 14 – Texas, Dubai & the Multiverse

    Cory visits an Oil and Gas Offshore Technology conference in Texas while Dave flies to Dubai for the Arabian Travel Market and the Future Innovation Summit. Show Notes & Bookmarks 00:07…

  • Customer Experience Customercentric
    Podcast

    Podcast Ep 6 – Customer Champions

    In this episode David & Cory are joined by Martin Newman, a champion of customers… we talk about how empowering customers can be a disruptive strategy and differentiate brands in a…

  • Disney Metaverse CX
    Podcast

    Podcast EP 4 – Brand Experience

    In which David & Cory talk about the seemingly dark art of Customer Experience (CX), wonder if Disney could ‘win the metaverse’, consider how Coca Cola can keep innovating and give…

  • branding elasticity
    Comment

    Your Brand & Experience Elasticity

    What is the point of Branding? Why invest so much time and effort for such a long-term payback? One of the answers could be that a brand provides some buffer or protection…